MIMAX — IT Services & Operations
Published IT services website in Poznań, with a request form and CRM / helpdesk layer.
- Cloudflare
- Zoho Mail
- REST API
- Make
- Telegram
Problem
Client contact, incoming requests and communication were scattered. A single place was needed to manage them.
What works
- →Public IT services website — mimax.com.pl
- →Client request form
- →Ticket numbering in the MX-xxxxxx format
- →CRM / helpdesk layer for handling cases
- →Text-based AI chat — available in the existing code
In progress / planned
- ○Voice AI — planned
- ○Further Telegram and Make integrations